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Archive for March, 2010

Lexus CT 200h Unveiled in Geneva

Monday, March 29th, 2010

With a sporty design and hybrid power, the Lexus CT 200h brings considerable panache to the luxury-compact segment. The front drive five-door goes into production late this year and will come to the states, where it is expected to draw new, younger customers to the brand. A 1.8-liter four-cylinder engine works with an electric motor, a nickel-metal-hydride battery, and a generator. The styling, draws heavily on the Frankfurt shows LF-CH concept and its asymmetrical dashboard.

Wall Street Journal Columnist Questions Toyotas Mysteriously High Level of Acceleration Complaints

Monday, March 29th, 2010

In todays Wall Street Journal, columnist Holman Jenkins addresses Toyotas mysteriously high level of unintended acceleration complaints compared to most car makers. One pattern…is unmistakable, Jenkins notes, commenting on the widespread press coverage of Toyotas recalls and reflecting back on the situation with Audi more than 20 years ago. Complaints beget complaints.

When a similar fury engulfed Audi in the 1980s, complaints flooded in…[and] more complaints were filed about sudden unintended acceleration than in the previous 20 years combined, Jenkins notes. Perceptions that Toyotas are unusually unsafe may be entirely a product of a complaint bandwagon…partly encouraged by trial lawyers and activists. Despite this, he writes, careful studies by several governments, including the U.S. government, concluded there was no defect behind the earlier Audi acceleration complaints.

Jenkins also notes that since 2001, trial lawyers have been “urging a revival of sudden unintended acceleration litigation, insisting that such cases could prevail in absence of evidence of a defect, and even amid evidence of driver error, simply by harping in front of a jury on a record of ‘Other Similar Incidents.’…“That’s the roadmap being followed now.”

Toyota is not the first target of this kind of campaign, the Journal points out. In fact, “a 10-year battle against Ford over a 1999 Aerostar minivan crash ended four weeks ago when a jury rendered a verdict in favor of Ford after just two hours of deliberation.”

President of J.D. Power & Associates Cautions Toyota Rivals Not to Gloat

Thursday, March 25th, 2010

Finbarr O’Neill, president of J.D. Power & Associates, said in an op-ed piece in today’s New York Times that success brings risk and while some of Toyota’s competitors may delight in the company’s stumbles, most realize they could be next.

As for Toyota, he advised the company to return to what made it great in the first place. It must hear what customers are saying from the showroom and service departments to call centers around the globe.

But hearing the voice of the customer is not enough, O’Neill continued. The voice must not be filtered by self-serving internal sensors that may lead the company astray.

O’Neill is the former president and CEO of Mitsubishi Motors Sales North America as well as of Hyundai Motor North America.

To read the article, please click on
http://www.nytimes.com/2010/03/25/opinion/25iht-edoneill.html?scp=1&sq=learning%20the%20hard%20way&st=cse

Columnist Criticizes Media for Uncritical Look at Complaints About Toyotas

Wednesday, March 24th, 2010

Under the headline Toyota, Flying Saucers and Bigfoot Tuesday, Forbes columnist Jerry Flint took members of the media to task Tuesday for accepting as real the claims of runaway Toyotas without serious questioning.

Flint also shared a few of his thoughts about why so many new complaints are being filed and what the long-term impact may be on Toyota. In addition to drivers putting their foot on the wrong pedal and dreams of the big payoff from a lawsuit, Flint suggested that people’s feet may simply be getting bigger. “Maybe these bigger feet overlap” the brake and gas pedals, he said. As for how all this will impact Toyota, Flint said the company “might spend more money on lawyers over the next few years than on developing fuel-stingy engines.”

To read the entire column, click on
http://www.forbes.com/2010/03/23/toyota-autos-brakes-business-backseat-safety.html

Local News Broadcasts Focus on Extensive Toyota Testing

Tuesday, March 23rd, 2010

More than 25 TV stations across the county, including stations in Los
Angeles, San Francisco, San Antonio, Miami, Charlotte and Detroit ran
stories yesterday about the extensive steps Toyota takes to test its
vehicle electronics. Many of the reports included rarely seen video
footage of electromagnetic interference testing at the Toyota testing
facility in Japan as well as excerpts from an interview with Kristen Tabar,
General Manager of Electronics Systems at the Toyota Technical Center in
Ann Arbor, Mich. Our testing is so extensive and so deep, I’m very
confident that the electronics are not causing unintended acceleration,
Taber noted. CNN also broadcast a report featuring an interview with Tabar
yesterday.

To see a Toyota interview with Kristen Tabar, please click on
http://pressroom.toyota.com/pr/tms/electronic.aspx?fid=97382&id=E0C19173

New York Police Agree Driver Error Caused Prius Crash

Tuesday, March 23rd, 2010

Police who investigated the crash of a Toyota Prius in the New York suburbs said Monday they agreed with federal regulators that driver error caused it. According to USA Today, the investigation found that the driver, Gloria Rosel, never braked before she crashed into a wall, Harrison police Capt. Anthony Marraccini said. The vehicle accelerator in this case was depressed 100 percent at the time of collision, and there was absolutely no indication of any brake application, Marraccini said. The finding concurs with that of U.S. safety regulators, who said last week that the car’s computers showed the throttle was open and the brakes not applied. Toyota spokesman Wade Hoyt said the investigation showed that the company’s cars are safe, and that if you step on the brake they’ll stop, even if the accelerator is glued to the floor. Technicians from Toyota and the National Highway Traffic Safety Administration (NHTSA), as well as the police department’s own consultants, examined the wreck outside police headquarters in Harrison on Wednesday. The Prius is equipped with an event data recorder, or “black box,” designed to record the state of the car at the moment of an impact.

Star Telegram Columnist Pinpoints Media Hysteria on Toyota

Monday, March 22nd, 2010

In an article posted by the Fort Worth Star Telegram on Friday, columnist
Ed Wallace calls out the media for the role it has played in exacerbating
the current hysteria over the Toyota recalls. Highlighting ABC News
missteps and manipulation regarding the recent study from Professor David
Gilbert of Southern Illinois University-Carbondale, the article also
touched on the widespread coverage of the alleged runaway Prius incident
in San Diego involving James Sikes. Pointing to coverage from the CBS
Evening News and later coverage from a local CBS affiliate, Wallace noted
that “although the cruiser had reportedly gotten in front of Sikes’ car and
physically stopped it, the video showed no evidence of that interaction
whatsoever on the front bumper of the Prius. No damage, not even a
scratch.”

Pointing out that real engineering or science is considered boring news,
Wallace says that these facts are easy to verify. Yet they seem to be out
of the reach of many who want to keep this story going; instead they’ll use
anyone as a source of information. The one simple question they don’t ask
is, is this individual telling the truth?

To read the article, click on
http://www.star-telegram.com/2010/03/19/2052984/how-toyota-can-hurt-the-media.html#ixzz0is8G9Pg8

NPR Discusses Impact of Toyota Sales Incentives

Monday, March 22nd, 2010

National Public Radio this weekend discussed the impact that sales
incentives are having in bringing customers into Toyota dealerships.
“Right now that pendulum of, ‘Can I get a good deal or not get a good
deal?’ is way over on the customer’s side of ‘I can get a good deal,’” said
Robert Boch, who runs the Expressway Toyota dealership in Boston.

“We’re on pace this month to sell 125 new Toyotas,” Boch commented. That’s
nearly a 70 percent increase in sales over last month, according to the
report. While Toyota still has significant work ahead to restore consumer
confidence, NPR referred to a survey from Edmunds.com that was released
earlier this month that noted that, so far in March, Toyota has regained
the market share of sales that it had before the recent recalls.

To read an overview of NPR’s report and hear audio of the piece, please
click on
http://www.npr.org/templates/story/story.php?storyId=124832230

A Top U.S. Toyota Electronics Engineer Discusses Extensive Vehicle Testing

Monday, March 22nd, 2010

In an interview available now on www.toyotanewsroom.com, Kristen Tabar,
general manager of Electronics Systems at the Toyota Technical Center in
Ann Arbor, Mich., discusses the rigorous engineering and testing processes
that ensure the safety and integrity of the electronic systems in Toyota
vehicles as well as the confidence she has in the cars and trucks we put on
the road.

“The most important thing to us is to understand what’s going on with the
vehicle,” Tabar notes. “If there’s a problem on the vehicle, we want to
understand what’s happening and we want to fix it as quickly as possible.
Customer satisfaction and their expectations for how the vehicle should
operate are very important to us, and that is what we want to make sure is
correct.” She also noted that, to ensure that vehicles meet the most
rigorous standards, the company tests its cars and trucks under conditions
that are far worse than one would see in a real world environment.

“I’ve worked for Toyota for a long time, almost 20 years, and I have a lot
of knowledge about our design and evaluation and I am very confident in the
quality of the products we are putting out there,” Tabar notes. “But in
addition to that, I’m also a mom. One of the vehicles we drive is affected
by the recall and I put my three kids in that vehicle every day and drive
them back and forth to school. I am very confident about the safety of our
vehicles.”

To see the interview with Kristen Tabar, please click on the following
address:
http://pressroom.toyota.com/pr/tms/electronic.aspx?fid=97382&id=E0C19173
Tabar was also interviewed about this on today’s CNN American Morning
program.
http://cnn.com/video/?/video/us/2010/03/22/feyerick.toyota.electronics.cnn

Consumer Reports Best Car Overall Lexus LS 460 L

Wednesday, March 3rd, 2010

Best Car Overall
Lexus LS 460L
The LS scored an outstanding 99 out of 100 in our road test, making it our highest-rated vehicle. This large cruiser pampers its passengers with a comfortable ride and luxurious driving environment, including a roomy, well-crafted, and exceptionally quiet interior. It offers a plethora of electronic amenities, including an optional self-parking system. Yet, its controls are easy to use. Although the LS isn’t exactly fun to drive, its efficient 380-hp V8 and eight-speed automatic transmission deliver smooth, brisk acceleration and a relatively good 21 mpg overall, the same as a Honda Accord V6. All-wheel drive and a hybrid version are available. Price: $76,572.

Our passion is providing you with a world-class ownership experience. We share the thrill our customers get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.

At McGrath Lexus you always get the best experience: your buying experience is as luxurious as the cars themselves. At McGrath Lexus we have a great selection of used and new Lexus cars including the Lexus ES 330, Lexus GS 300, Lexu GS 430, Lexus LS 300, Lexus RX 330, and more. View our online showroom and used Lexus today!

McGrath Lexus is the leading provider of luxury automobiles, parts, accessories, and service in the Chicago area, including Westmont, Bolingbrook, Orland Park, Oak Lawn, Oak Park, Rosemont, Park Ridge, Des Plaines, Elk Grove Village, Bloomingdale, Glendale Heights, Naperville, and Wheaton areas.

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