The process for having a vehicle repaired with original Lexus parts starts with your insurance policy. You may be provided a list of “approved repair” facilities, which have relationships with the insurance provider to give discounts, but you have the final say in where you will have your vehicle repaired.
Insurance Request For OEM Lexus Parts:
Look at your policy, read it carefully, it will describe the type of coverage you are subscribing to. You may have the ultimate decision of where your Lexus is repaired, but be sure to confirm whether you can request that only Lexus factory parts are used.
Warranty Coverage After Repairs:
You will want to contact your Lexus Dealer to ensure that the warranty will remain after service and repairs are made without the repair work performed at your Lexus Dealership.
Insurance Request For OEM Lexus Parts:
When you speak with your insurance agent or claims adjuster, be sure to request that you would like OEM Lexus Parts only. Lexus suggests that only Genuine Lexus Parts are used to ensure the vehicle can be returned to a pre-loss condition.
Select An Insurance Company Will Authorize OEM Parts:
A reputable insurance company will comply with that request, and here is a document you may reference if needed from Lexus regarding the use of original equipment Lexus parts.
Download this PDF Document: Lexus Requesting Original Lexus Parts
The use of Alternative Parts:
Due to the sensitive nature of the safety and performance systems and lack of testing to determine their effect on vehicle crashworthiness, Lexus does not recommend the use of alternative parts for the repair of Lexus vehicles.
This includes:
Aftermarket Parts: Parts manufactured and branded by a company other than Lexus ␣ Rebuilt Parts: Exterior sheet metal parts (including bumpers and wheels) removed from a damaged Lexus vehicle and refurbished for re-sale.
Salvage/Recycled Parts: Parts removed from a previously damaged vehicle, cleaned up and then installed on a different vehicle.
